OTRS search via deep link possible?
I want to link to our OTRS (version 5) -- is it possible to create a URL in such a way that a special parametrized search is performed within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt@charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de
otrs
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
add a comment |
I want to link to our OTRS (version 5) -- is it possible to create a URL in such a way that a special parametrized search is performed within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt@charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de
otrs
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
add a comment |
I want to link to our OTRS (version 5) -- is it possible to create a URL in such a way that a special parametrized search is performed within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt@charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de
otrs
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
I want to link to our OTRS (version 5) -- is it possible to create a URL in such a way that a special parametrized search is performed within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt@charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de
otrs
otrs
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
asked Nov 20 '18 at 11:14
Ralf HildebrandtRalf Hildebrandt
331111
331111
add a comment |
add a comment |
1 Answer
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Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
add a comment |
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1 Answer
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1 Answer
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active
oldest
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Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
add a comment |
Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
add a comment |
Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
answered Dec 11 '18 at 18:04
MauriceMaurice
8732723
8732723
add a comment |
add a comment |
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