No sound output - Ubuntu 17.10 - ASUS Zenbook 13












2















I bought a new Zenbook 13 and installed Ubuntu 17.10.

Unfortunately, I can not get any sound output (neither internal speaker nor headphones). It is a dual boot system and the sound just works fine in Windows 10.

Already tested GNOME ALSA Mixer but it was not successful.
Hope someone can help.



Output of uname -r:



4.13.0-19-generic


Output of cat /proc/asound/cards:



0 [PCH            ]: HDA-Intel - HDA Intel PCH<br>
HDA Intel PCH at 0xef328000 irq 283


Output of aplay -l:



**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0


Output of aplay /usr/share/sounds/alsa/Noise.wav:



Playing WAVE '/usr/share/sounds/alsa/Noise.wav' : Signed 16 bit Little Endian, >Rate 48000 Hz, Mono


Output of lspci -nnk | grep -iA2 audio:



00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
Subsystem: ASUSTeK Computer Inc. Device [1043:1cd0]
Kernel driver in use: snd_hda_intel


Output of ps -C esd:



PID TTY          TIME CMD


Output of ps -C arts:



PID TTY          TIME CMD


Output of ps -C pulseaudio:



 PID TTY          TIME CMD
1118 ? 00:00:00 pulseaudio
1385 ? 00:00:35 pulseaudio


Output of grep "^audio" /etc/group | grep "$USER" | wc -l:



1


Output of dpkg -l | tr -s " " | grep " alsa-":



ii alsa-base 1.0.25+dfsg-0ubuntu5 all ALSA driver configuration files
ii alsa-utils 1.1.3-1ubuntu1 amd64 Utilities for configuring and using ALSA









share|improve this question

























  • I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

    – user2504694
    Dec 15 '17 at 8:35
















2















I bought a new Zenbook 13 and installed Ubuntu 17.10.

Unfortunately, I can not get any sound output (neither internal speaker nor headphones). It is a dual boot system and the sound just works fine in Windows 10.

Already tested GNOME ALSA Mixer but it was not successful.
Hope someone can help.



Output of uname -r:



4.13.0-19-generic


Output of cat /proc/asound/cards:



0 [PCH            ]: HDA-Intel - HDA Intel PCH<br>
HDA Intel PCH at 0xef328000 irq 283


Output of aplay -l:



**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0


Output of aplay /usr/share/sounds/alsa/Noise.wav:



Playing WAVE '/usr/share/sounds/alsa/Noise.wav' : Signed 16 bit Little Endian, >Rate 48000 Hz, Mono


Output of lspci -nnk | grep -iA2 audio:



00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
Subsystem: ASUSTeK Computer Inc. Device [1043:1cd0]
Kernel driver in use: snd_hda_intel


Output of ps -C esd:



PID TTY          TIME CMD


Output of ps -C arts:



PID TTY          TIME CMD


Output of ps -C pulseaudio:



 PID TTY          TIME CMD
1118 ? 00:00:00 pulseaudio
1385 ? 00:00:35 pulseaudio


Output of grep "^audio" /etc/group | grep "$USER" | wc -l:



1


Output of dpkg -l | tr -s " " | grep " alsa-":



ii alsa-base 1.0.25+dfsg-0ubuntu5 all ALSA driver configuration files
ii alsa-utils 1.1.3-1ubuntu1 amd64 Utilities for configuring and using ALSA









share|improve this question

























  • I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

    – user2504694
    Dec 15 '17 at 8:35














2












2








2








I bought a new Zenbook 13 and installed Ubuntu 17.10.

Unfortunately, I can not get any sound output (neither internal speaker nor headphones). It is a dual boot system and the sound just works fine in Windows 10.

Already tested GNOME ALSA Mixer but it was not successful.
Hope someone can help.



Output of uname -r:



4.13.0-19-generic


Output of cat /proc/asound/cards:



0 [PCH            ]: HDA-Intel - HDA Intel PCH<br>
HDA Intel PCH at 0xef328000 irq 283


Output of aplay -l:



**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0


Output of aplay /usr/share/sounds/alsa/Noise.wav:



Playing WAVE '/usr/share/sounds/alsa/Noise.wav' : Signed 16 bit Little Endian, >Rate 48000 Hz, Mono


Output of lspci -nnk | grep -iA2 audio:



00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
Subsystem: ASUSTeK Computer Inc. Device [1043:1cd0]
Kernel driver in use: snd_hda_intel


Output of ps -C esd:



PID TTY          TIME CMD


Output of ps -C arts:



PID TTY          TIME CMD


Output of ps -C pulseaudio:



 PID TTY          TIME CMD
1118 ? 00:00:00 pulseaudio
1385 ? 00:00:35 pulseaudio


Output of grep "^audio" /etc/group | grep "$USER" | wc -l:



1


Output of dpkg -l | tr -s " " | grep " alsa-":



ii alsa-base 1.0.25+dfsg-0ubuntu5 all ALSA driver configuration files
ii alsa-utils 1.1.3-1ubuntu1 amd64 Utilities for configuring and using ALSA









share|improve this question
















I bought a new Zenbook 13 and installed Ubuntu 17.10.

Unfortunately, I can not get any sound output (neither internal speaker nor headphones). It is a dual boot system and the sound just works fine in Windows 10.

Already tested GNOME ALSA Mixer but it was not successful.
Hope someone can help.



Output of uname -r:



4.13.0-19-generic


Output of cat /proc/asound/cards:



0 [PCH            ]: HDA-Intel - HDA Intel PCH<br>
HDA Intel PCH at 0xef328000 irq 283


Output of aplay -l:



**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0


Output of aplay /usr/share/sounds/alsa/Noise.wav:



Playing WAVE '/usr/share/sounds/alsa/Noise.wav' : Signed 16 bit Little Endian, >Rate 48000 Hz, Mono


Output of lspci -nnk | grep -iA2 audio:



00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
Subsystem: ASUSTeK Computer Inc. Device [1043:1cd0]
Kernel driver in use: snd_hda_intel


Output of ps -C esd:



PID TTY          TIME CMD


Output of ps -C arts:



PID TTY          TIME CMD


Output of ps -C pulseaudio:



 PID TTY          TIME CMD
1118 ? 00:00:00 pulseaudio
1385 ? 00:00:35 pulseaudio


Output of grep "^audio" /etc/group | grep "$USER" | wc -l:



1


Output of dpkg -l | tr -s " " | grep " alsa-":



ii alsa-base 1.0.25+dfsg-0ubuntu5 all ALSA driver configuration files
ii alsa-utils 1.1.3-1ubuntu1 amd64 Utilities for configuring and using ALSA






sound 17.10 asus






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edited Dec 14 '17 at 8:10









pomsky

29.4k1190116




29.4k1190116










asked Dec 14 '17 at 7:35









user2504694user2504694

112




112













  • I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

    – user2504694
    Dec 15 '17 at 8:35



















  • I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

    – user2504694
    Dec 15 '17 at 8:35

















I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

– user2504694
Dec 15 '17 at 8:35





I just started Ubuntu and suddenly the sound works. Since my post yesterday I rebooted multiple times, switched from Windows (gaming) to Ubuntu and back but did not do any changes to my system. I hope it just works from now on even though I would to know what caused the issue.

– user2504694
Dec 15 '17 at 8:35










2 Answers
2






active

oldest

votes


















0














Now that I had a few more days to experiment I found kind of a solution for my situation: When I run Windows 10 and restart the computer to switch to Ubuntu the sound seems to always disappear. However if I turn the computer off and then switch it on and load Ubuntu the sound seems to work. Still do not really understand what is causing the issue.






share|improve this answer
























  • I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

    – Håkon Hægland
    Jan 1 '18 at 14:28



















0














The problem is the linux alsa driver doesn't know how to deal with this sound card correctly.



More details here
No sound in Ubuntu 18.04 after rebooting from windows 10






share|improve this answer























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    2 Answers
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    2 Answers
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    oldest

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    0














    Now that I had a few more days to experiment I found kind of a solution for my situation: When I run Windows 10 and restart the computer to switch to Ubuntu the sound seems to always disappear. However if I turn the computer off and then switch it on and load Ubuntu the sound seems to work. Still do not really understand what is causing the issue.






    share|improve this answer
























    • I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

      – Håkon Hægland
      Jan 1 '18 at 14:28
















    0














    Now that I had a few more days to experiment I found kind of a solution for my situation: When I run Windows 10 and restart the computer to switch to Ubuntu the sound seems to always disappear. However if I turn the computer off and then switch it on and load Ubuntu the sound seems to work. Still do not really understand what is causing the issue.






    share|improve this answer
























    • I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

      – Håkon Hægland
      Jan 1 '18 at 14:28














    0












    0








    0







    Now that I had a few more days to experiment I found kind of a solution for my situation: When I run Windows 10 and restart the computer to switch to Ubuntu the sound seems to always disappear. However if I turn the computer off and then switch it on and load Ubuntu the sound seems to work. Still do not really understand what is causing the issue.






    share|improve this answer













    Now that I had a few more days to experiment I found kind of a solution for my situation: When I run Windows 10 and restart the computer to switch to Ubuntu the sound seems to always disappear. However if I turn the computer off and then switch it on and load Ubuntu the sound seems to work. Still do not really understand what is causing the issue.







    share|improve this answer












    share|improve this answer



    share|improve this answer










    answered Dec 18 '17 at 8:00









    user2504694user2504694

    112




    112













    • I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

      – Håkon Hægland
      Jan 1 '18 at 14:28



















    • I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

      – Håkon Hægland
      Jan 1 '18 at 14:28

















    I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

    – Håkon Hægland
    Jan 1 '18 at 14:28





    I had a similar issue on Dell Vostro 5568 : Sound card not recognized on Dell Vostro 5568. Not sure if it is related.

    – Håkon Hægland
    Jan 1 '18 at 14:28













    0














    The problem is the linux alsa driver doesn't know how to deal with this sound card correctly.



    More details here
    No sound in Ubuntu 18.04 after rebooting from windows 10






    share|improve this answer




























      0














      The problem is the linux alsa driver doesn't know how to deal with this sound card correctly.



      More details here
      No sound in Ubuntu 18.04 after rebooting from windows 10






      share|improve this answer


























        0












        0








        0







        The problem is the linux alsa driver doesn't know how to deal with this sound card correctly.



        More details here
        No sound in Ubuntu 18.04 after rebooting from windows 10






        share|improve this answer













        The problem is the linux alsa driver doesn't know how to deal with this sound card correctly.



        More details here
        No sound in Ubuntu 18.04 after rebooting from windows 10







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered Dec 11 '18 at 4:33









        HilikusHilikus

        14810




        14810






























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