Network printer stuck at “Getting printer information” from system GTK print dialog
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At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7 of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
add a comment |
up vote
0
down vote
favorite
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7 of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7 of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7 of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
networking printing gtk
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
asked Sep 12 at 10:06
Byte Commander
62.5k26169283
62.5k26169283
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
answered Nov 26 at 21:44
augusto
1499
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
answered Nov 26 at 21:44
augusto
1499
add a comment |
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
answered Nov 26 at 21:44
augusto
1499
add a comment |
up vote
1
down vote
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
answered Nov 26 at 21:44
augusto
1499
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
answered Nov 26 at 21:44
augusto
1499
edited Nov 26 at 22:25
answered Nov 26 at 21:44
augusto
1499
answered Nov 26 at 21:44
augusto
1499
answered Nov 26 at 21:44
augusto
1499
1499
add a comment |
add a comment |
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